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Customer Support


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For general inquiries :

T. +62 (021) 3983 5295 (home demo is available via appointment)
E. sales@higienis.com
Technical Difficulties

Before calling our customer service, run through the following
check list:

1. Is there a working electricity supply to the steam cleaner? Check with another electrical appliance.
2. Is the steam generator mains ON/OFF switched ON?
3. Is the ready light on and the buzzer sounding?
4. Is the no water light on when the tank runs out of water?
5. Is the pressure gauge in the orange zone when the “ready light” is on?
6. Is the flexible hose correctly connected?
7. Are the extension tubes/accessories correctly connected?
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